Why We’re Different
Why We’re Different
We are often asked by potential clients and others, “In an industry filled with discovery support providers, what makes IE Discovery different?” The differences are clear. Compared to other providers, IE Discovery is more experienced. We focus on the organization’s litigation portfolio, rather than a specific case. Overall, this leads to more defensible processes.
IE Discovery is experienced. For more than 20 years, IE Discovery has been solely focused on Discovery Management services and technology. In that time, we have supported thousands of cases. Over the years, we pioneered the use of imaging, web-based, and eDiscovery technology in the litigation support space. IE Discovery staff is the most experienced in the industry. Our management averages10 years of experience with IE Discovery. Our Project Managers average more than 6 years of experience with IE Discovery and over 80% of our senior level Project Managers have PMP certifications. All of our new employees take part in our innovative Boot Camp training, ensuring that every employee understands the interests of our clients and how they provide value to clients.
IE Discovery has extensive electronic discovery experience as well. We currently host more than 30 TBs of data online for our clients and manage hundreds more in offline environments. We have processed more than 45 TBs of native files. Finally, IE Discovery’s experience means we are financially stable. We are owned solely by active management without any institutional investors who are looking to maximize profit. With this financial footing we can focus on providing clients long-term value, rather than next quarter’s return.
IE Discovery focuses on the entire litigation portfolio, rather than individual cases. We align with our client’s interests without regard to maximizing support or spend on an individual case. We develop and document best practices. This results in overall cost savings and greater defensibility. Our clients overwhelmingly agree. Over the past 6 years, in response to our client satisfaction surveys, clients have indicated that we deliver quality work product on-time and within budget.
- 97% of our clients reported QUALITY at or above expectations
- 98% of our clients reported TIMELINESS at or above expectations
- 94% of our clients reported PRICES at or better than expectations
And it is easy to understand why. Clients trust IE Discovery with all (or some defined portion) of their litigation portfolio, rather than merely a one-off case. In fact, we earn more than 90% of our revenue from clients who have retained IE Discovery on multiple cases over multiple years. As we support multiple cases over time, we standardize processes and re-use work product. This results in significant savings and more consistent and defensible work product. For instance, one client estimated we eliminated the need to re-collect more than 380,000 documents for multiple litigation matters. Another client claims that IE Discovery saved his company more than $3 million in eDiscovery related costs instead of using his litigation firm for the same work.
We have also integrated a middleware technology platform to ensure we are able to seamlessly integrate with our clients’ and their counsels’ tools of choice and manage workflow among various systems. Discovery Integrator™ is the first middleware application specifically designed to link data from industry-leading litigation support applications. This allows our clients to use their tools of choice and maintain a single, uniform approach to discovery across their litigation.
Finally, our focus on the entire litigation portfolio, rather than on individual cases, allows us to create incentive-based contracts that align our interests with our clients. This usually results in a more predictable and less erratic spend. As a result of building standard processes across multiple cases, our clients benefit from higher quality, more consistent, and more defensible discovery. For instance, our Discovery Management processes and the associated quality management system have been certified in accordance with ISO 9001:2008. This means an independent third party has examined and certified our internal processes.
